Kraft Foods Customer Svc Ctr Reviews and Complaints

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Kraft Foods Customer Svc Ctr Reviews

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  • Chips Ahoy's broken dreams



    I have to admit that this was my first time buying your cookies. I got them as a special treat for my family. My husband opened up the package and nearly all of the cookies where completely crushed and crumbled. To say that I am disappointed is a complete understatement. As I searched the internet on who to contact I saw many complaints about the same thing... This is obviously an issue. Why would you allow such faulty packaging or employees that obviously don't care? More...
    (Miscellaneous)
    caymantate's Picture   caymantate    0 Comments   Comments
  • Broken Cookies



    My name is Karen Parker and I bought two packages of Chips Ahoy Chocolate Chip cookies from Wal-Mart on Sunday, May 10. My son opened the first package on Sunday, May 17 and most all of the cookied were broken into crumbs. I opened the second package today May, 21 and all of the cookies were broken into crumbs as well. I just wanted to let you know so that you can make sure this doesn't happen to someone else. This is the first time this has happened to me. More...
    (Shopping, Chain Stores)
    parkerk's Picture   parkerk    0 Comments   Comments
  • Re: Chips Ahoy Cremewiches



    Hello, My name is Tiffany and I am writing regarding a product you discounted years ago- chips Ahoy Cremewiches. My boyfriend still talks about these cookies some 14 years later. I was wondering if you all have a department that accepts product production suggestions. You recently came out with crème filled chips ahoy but I am told they are not the same. I appreciate your taking the time to respond to this message. Thanks in advance. Tiffany tetilmon@gmail.com More...
    (Miscellaneous)
    ttilmon's Picture   ttilmon    0 Comments   Comments
  • National Choc Chip Cookie Day



    Hello! Today is May 18th, 2014 and it is National Chocolate Chip Cookie Day. I just wanted to write a letter to the Customer service center of ChipsAhoy! at Kraft Foods because today I got into a huge incident with my boyfriend today after he was embarassed that I gave his cookies away to another boy who beat him in a game of basketball. He felt completely humiliated by my action, but I only did it because it was National Chocolate Chip Cookie Day and I had told the guys that whoever won would get my cookie. Can you please help me out? He wants to know if he can get his cookies back. Maybe... More...
    (Advertising)
  • Crumbled cookies



    I purchased a bag of Chips A hoy cookies two weeks ago at my local Kroger store her ein Frankfort, KY. I do not keep grocery receipts so I am unable to return the unused portion. I opened the container of cookies and all but maybe 3 cookies inside are crumbled. I was so looking ofrward to cookies and milk with my little girl but the cookie crumbles are next to dust. I am disappointed that we can;t eat the cookies. The pricing has gone up and I canot even enjoy them when I splurged my budget to purchase them. I woudl appreciate vouchers to use for new cookies. More...
    (Miscellaneous)
    Ashaim98's Picture   Ashaim98    0 Comments   Comments
  • Why Does Kraft Foods not make these?



    To whom it may concern, This is the only method I have found to contact Chips Ahoy cookies. I would like to formally put forward that I am disappointed with the lack of a certain product. I want to see a new cookie called Chips Ahoy "dippers". They would be about the size and shape of a mozzarella stick and be specially designed to accommodate for narrow cups of milk and milk cartons like the ones found in a school. I think this would be incredibly lucrative for your company, and very satisfying for your customers. I am not certain as to whether I am the first person to propose... More...
    (Shopping, Chain Stores)
    GM123456789's Picture   GM123456789    0 Comments   Comments
  • Bad taste



    Hello I usually buy ores cookies but I bought your company's chips ahoy, after 2 cookies I got sick to my stomach, and have been sick for the passed 4 days, I thought the cookies tasted a bit odd but I waved it away, This is horrible service,iv had another problem with your company before but haven't came forward,I was missing 3 quarters of the product in a sealed packaged. going threw some of the cookies they were hard as a rock. You can email me at matt-lacey@hotmail.com More...
    (Medical, Dental Services)
  • Disgusting and Unacceptable Kraft Advertisement



    Dear Kraft, I have been buying your super tasty low calorie salad dressings for years! But now I suppose I must buy such products from another company. I was dissapointed that the "big dogs" at Kraft made an ad where there is a practically naked man lying on a picnic blanket with a very small bottle of salad dressing at the top left of the photo. What could possibly be the point in making such an ad? No person with any kind of sense wants to see something like that. Please stop this outrageous campaign to kill the innocence of children and the moral compass of adults. I talked... More...
    (Advertising)
    SeaLass's Picture   SeaLass    0 Comments   Comments
  • Package not sealed



    I live in Brazil and Mondelez do not sell Chips Ahoy here so everytime I go to US I buy a lot of packages. One of them, a 6Oz pakage came with the plastic bag not sealed correctly (maybe a problem in the assembly line, the machine that seal the white plastic with heat), as this plastic bag comes inside a paper box, I was not able to see it when I was in US and with the opened package, the taste of the cookies were really bad (I ate one and tasted terrible then I searched for anything odd and found the cause). As I line in Brazil, nothing will happen but I will and advise others to open the... More...
    (Miscellaneous)
    Oniguiri's Picture   Oniguiri    0 Comments   Comments

Kraft Foods Customer Svc Ctr Reviews By Product


Kraft Foods Customer Svc Ctr Comments


Dominque1293Rivera says: (6 years ago)
 0
I just purchased a 6oz box of chips ahoy cookies opened them expecting to enjoy a night time snack to find out they are stale date to eaten by is 03JAN12AE1C1 1143



Dominque1293Rivera says: (6 years ago)
 0
I just purchased a 6oz box of chips ahoy cookies opened them expecting to enjoy a night time snack to find out they are stale date to eaten by is 03JAN12AE1C1 1143



Dominque1293Rivera says: (6 years ago)
 0
I just purchased a 6oz box of chips ahoy cookies opened them expecting to enjoy a night time snack to find out they are stale date to eaten by is 03JAN12AE1C1 1143



Dominque1293Rivera says: (6 years ago)
 0
I just purchased a 6oz box of chips ahoy cookies opened them expecting to enjoy a night time snack to find out they are stale date to eaten by is 03JAN12AE1C1 1143



Dominque1293Rivera says: (6 years ago)
 0
I just purchased a 6oz box of chips ahoy cookies opened them expecting to enjoy a night time snack to find out they are stale date to eaten by is 03JAN12AE1C1 1143




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